Return Policy

Return and Refund Policy

We are committed to providing quality products and exceptional service. Please review the following return and refund guidelines to ensure a smooth process for any issues related to your purchase.

Reporting a Defective or Damaged Item

If you receive a defective or damaged item, please contact us at onrastore@gmail.com within 7 working days of receiving the product. Include the following in your report:

  • An image or video clearly illustrating the defect or damage.
  • Your order number for reference.

Our team will assess the issue and provide you with a resolution.

Returning a Product

If a return is approved, the product must be sent back in its original packaging, including all accessories, instructions, and manuals. Please ensure the product is in good condition (not damaged, scratched, or soiled) to avoid rejection of your claim.

Once the product is inspected, we will contact you with the outcome and next steps.

Return Address

We will provide the appropriate return address based on your query.

Note: The cost and risk of return shipping are the responsibility of the customer.

Courier Fees

We are not liable for courier fees for returns reported after 7 working days from delivery.

Refunds

  • Approved refunds will be processed within 7 business days after the returned product is received and inspected.
  • Refunds will be credited to your original payment method, excluding delivery costs.

Replacement Policy

We will replace items if:

  • The product is defective or damaged.
  • The product does not match your order.

Exclusions

  • Misused or altered items.
  • Undergarments or hygiene-related products.

If you wish to exchange an item, contact us at onrastore@gmail.com, and we will provide the closest return address.

Important Notes

  1. Inspect your package upon receipt. Do not accept packages that appear tampered with or damaged.
  2. Contact our support team if the product does not meet your expectations or arrives with defects.

When We Cannot Process a Refund or Replacement

  • Products not returned through the outlined process.
  • Products returned in unacceptable condition (e.g., damaged packaging or incomplete accessories).
  • Items not purchased from our store.

Courier Liability:
If the courier’s tracking status shows DELIVERED and SIGNED FOR, but your customer claims non-receipt, the matter must be resolved with the courier directly.

Contact Us

For any questions or assistance, reach out to our support team at:
onrastore@gmail.com